Due to the COVID19 we understand that it may be a little more difficult to get out and return unsuitable purchases and so we have extended our returns policy to 28 days but would appreciate it is you can make returns ASAP
If you are not completely satisfied with your purchase, simply return the item to us in their original condition (see guidelines below for what constitutes ‘original condition’) Please complete the returns form that will be enclosed with your order
Please return within 14 days of receiving the goods. We would apreciate it if Sale goods are returned ASAP The cost of the return is the customer's responsibility. Always retain proof of postage as we cannot take responsibility for items lost without proof of postage. Refunds will be processed as soon as possible, usually within seven working days, after the item(s) has been received back to us and you will receive an email confirmation from us.
RETURNING ITEMS IN THEIR ORIGINAL CONDITION
Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all of the tags still attached and returned in its original packaging (other than tissue paper or the plastic delivery bag) in the condition the item left thepinkrooster.co.uk We strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.
Your unwanted Items should be returned to us within 14 days after receipt of delivery. Any returns outside of our policy may be able to be issued as an online credit which will be valid for 6 months
EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY
In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above. Alternatively, complete the details above and we will process the exchange as soon as we receive the item back.
FAULTY ITEMS OR WRONG ITEM
If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 4 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required. Complete & sign the returns form and follow the usual returns-procedure above. We will refund the postage.
With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 8 weeks ago.
If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value. (We would apreciate it if Sale goods are returned ASAP) The cost of the return is the customer's responsibility
For international customers we would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.
Refunds for items bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
Goods we are unable to Refund or Exchange
Unfortunately we are unable to offer a refund or an exchange on the following items for hygiene reasons unless the item is faulty. Please notify us of any faults on delivery of the goods.
Hats, Hosiery, Earrings, Jewellery, Socks
Return of goods address and customer service contact details:
The Pinkrooster/ Castlemoor
For delivery and refund enquiries
For product and style advice:
Phone from within UK: 01398 323919
International: 0044 1398 323919 Email: firstname.lastname@example.org
Phone from within UK: 01398 323919
International:0044 1398 323919
thepinkrooster.co.uk reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail recorded delivery.
We can only receive returns bought from "The Pink Rooster" at Guvenors Hall Dulverton and NOT at any other Pink Rooster Store
If you wish to return items bought from one of our Pink Rooster stores, then our in store policy of an exchange or a credit note applies. We do not give refunds for in store purchases.
This returns policy does not affect your statutory rights.